Support

Answers,
printed in full.

The five questions we'd ask if we were standing where you are — starting with how a shipping label can possibly cost this much less than the counter price. If yours isn't here, email a person. The address is at the bottom of this page, and it doesn't go into a queue.

01 What it is 02 Why it is cheap 03 Launch date 04 Unused labels 05 Your data
Help desk

Common questions

Every price quoted below is read from our published rate table, not written by hand.

A place to buy shipping labels one at a time — for less than the Post Office counter charges on almost every package — with nothing else attached. The exact accounting, including the handful of packages where the counter still wins, is in the next answer.

You tell us the package — weight, where it is going, which service. We show you the price. You pay for that label and print it on whatever printer you own: a thermal label printer, or a sheet of paper and a roll of tape. Then you drop the box off or schedule a pickup like you always have.

That's the entire product. There's no subscription to cancel, no monthly minimum to hit, no seat to buy for the person who packs boxes on Saturdays. Print one label in March and none in April, and you paid for one label.

Shipify is built for people who ship their own orders — resellers, one-person shops, anybody printing labels at a kitchen table. Not a warehouse system. Not a storefront. Labels.

Because there's no trick: there are two published prices, and you have only ever been shown one of them.

The Post Office prints two price lists for the same box travelling the same distance. Walk up to the counter and you pay the retail price. Print the label electronically, through the carrier's commercial channel, and you pay the commercial price. Both lists are public. Both are the carrier's own numbers. The commercial one is simply written for shippers who print in volume, and a person mailing nine packages a week does not clear that bar alone.

Everyone printing through Shipify clears it together. We buy at the commercial price, and we hand you that exact price plus one flat markup per label. Not a percentage — a fixed amount, identical on the cheapest label in the table and the most expensive one.

That markup is per label, and it is the whole business model. No subscription, no minimum, no per-seat fee, nothing that bills you in a month you did not ship. Print one label, you pay the label plus . Print four hundred, you pay each label plus .

The exact markup is printed on every quote and published in full on the rates page.

One package, both prices

A worked example prints here, priced from the live rate table. With JavaScript off, the whole table is on the rates page.

Where it does not work

Of the price points in our table, ours is the lower number on . That leaves where the retail counter actually wins — all of them , at — and never by more than . The carrier barely discounts those squares of the table, so our markup lands on top of a price that was already low.

Across all price points in our table, our price is at or below the retail counter price.

We're not going to hide the squares where we lose. Every quote on this site prints the retail number next to ours, so you can see which one is smaller before you spend anything.

Our price is not lower in every single square of the rate table. Every quote on this site prints the retail number next to ours, so you can see which is smaller before you spend anything.

We haven't set a public date, and we're not going to invent one so this page looks busy. The day we can sell you a label, this page says so first.

What is true today:

  • The rates are real. Every figure on this site is read from the carrier's published rate table, not from a mock-up.
  • The buying flow is built and switched off. You can walk the whole thing — package, comparison, checkout, label — on the demo. Every label it prints is stamped as sample data, and the pay button is disabled on purpose.
  • Nothing is charged. There is no card field on this site, because there is nothing to buy yet.

Early access means one thing: you leave an email address, and on the day the pay button turns on, you get one message about it. It is not a newsletter and we have nothing to sell you in the meantime.

Get early access Walk the demo first

Two very different things get called a refund, so here is the split.

A label you printed and never shipped

The order cancelled, the buyer changed the address, you mistyped the weight. The label was never scanned into the carrier's network, so nobody moved a box and the postage is still sitting there. At launch you will be able to request it back, the carrier confirms the label was never used, and the money returns to your Shipify balance.

The markup comes back with it. We're not keeping our cut on a label that never moved a box. That's the rule we open with.

The carrier sets the window you have to ask inside, and the wait before they confirm. We will publish those exact numbers on this page before we start selling — we are not going to guess at them in advance and get them wrong in writing.

A label the carrier already scanned

Once a package enters the network, the service was delivered and the postage is spent. Nobody can refund that — not us, not the carrier, not a support agent with a good attitude. If a scanned package is lost or damaged, that is a claim rather than a refund, and it is handled by the carrier under the terms of the service you bought.

If we charged you wrong

If a bug on our side prices a label incorrectly, that is ours to fix and we refund the difference. Email us with the label and we will go look.

Printing a label requires a specific, small list of facts, and we would rather show you the list than describe it.

What a label needs

  • Where the package is going, and who it is going to.
  • Where it is coming from — your return address.
  • What the box is: weight, size, and the service you picked.
  • An email address, so we can send you the label and the receipt.

The delivery address has to reach the carrier, because the carrier is the one driving it there. That is the only place it goes.

What we will not do with it

We don't sell address books. We don't rent them, hand them to advertisers, or use the fact that you shipped forty sneakers last month to sell you anything. There's no version of Shipify where your buyer list is the product — the markup on the label is the product, which is exactly why we can say this plainly.

This site, right now

These pages are static files. No analytics, no advertising pixels, no session recording, no third-party chat widget watching you read. The only request your browser makes to anyone but us is to Google Fonts, which serves the three typefaces you are reading. If that ever changes, it will be in the privacy policy before it is in the code.

The full policy lives at Privacy. It is posted as a draft while we are pre-launch, which means it is there to be read and argued with before anyone has data on the line.

Contact

Still stuck? Email a person.

Email is the whole support system. It goes to the people building Shipify, and one of them writes back.

We're not going to print a response time we haven't measured — pre-launch, that number would be a guess dressed up as a promise. Once we're open and a real figure exists, it goes here, and it'll be the real one.

Email support@shipify.to

Put this in the first email and skip a round trip

  • The email address you used with us, if you have one yet.
  • The label or tracking number, if the question is about a specific package.
  • What you expected to happen, and what happened instead.
  • A screenshot, if a screen was involved. It is almost always faster than a description.
Support desk Early access
Channel
Email
Address
support@shipify.to
Answered by
The people building it
Language
English
Cost to ask
Free
SUPPORT

No ticket portal, no phone tree, no bot standing in front of a person. If you write to us before launch, you are writing to the people typing the code.

Looking for a number rather than an answer? The full rate tables are on Rates, and what ships at launch is listed on Features.